Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that we do not provide shipping labels and you will have to pay to have it shipped back to us.

To start a return, you can contact us through the "contact us" form on our website. If your return is accepted, you can return it to:

zaem

Bachmähdle 35/9

6850 Dornbirn

Austria

Kindly include a note with your order number and name inside the package.

Please note that items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellations
Please note that confirmed orders cannot be cancelled. However, you can return them if you changed your mind.

Exceptions/non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.